Keeping Up to Date on Inventory

When you use a dropshipper you need to be aware they your dropshipper could run out of stock of a given item at any time.  If they post the quantity in stock at a given time that will help you determine how many you should list on Amazon or if you should list on Ebay.  I would always check the out of stock inventory list with my dropshipper twice a day and quickly remove my listings for those products.  Amazon is very strict about refund rates so you don't want to sell items that are out of stock.  You need to stay within a 5% refund rate and you should always save those refunds for people who wish to return items.

Also, before you list anything you should add your return policy within your profile.  Often times dropshippers will charge a restocking fee and they most likely will not refund for the original shipping costs.  Keep this in mind when you list your return policy.  If there is a problem/defect with an item you should always suggest a replacement instead of a refund which will save you money and the refund.  If a customer insists on a refund, don't fight it and just explain what your return policy is for refund.  If there is a defect you should kindly ask your dropshipper to provide a return label if your customer will accept a replacement.

You want to run your business as fair as possible but positive feedback is very important so make sure all your customers are satisfied.   One negative feedback comment can put you out of business.  I'll discuss more about feedback and how to get positive feedback on every sale later.

Jonny

For Dropshippers and Suppliers: 

http://www.salehoo.com/learn-more?aff=legend14

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