You Made a Sale! Getting Positive Feedback On Every Order

Once you have your items listed on Amazon or Ebay you will be getting orders in.  Make sure to check your email regularly throughout the day and if possible you should try and process the orders as soon as you receive them.  Go into your Amazon/Ebay seller account to get the item and customer details.  Copy the product and paste into your dropshipper's website to pull up the item.  Do a quick check to make sure you select the correct item.  You don't want to ship the wrong item!  Add the item to your cart and check out.  You need to put in your customer's name and address by coping and pasting.  You also need to pay for the item using your credit or debit card.  I would suggest using a credit card that offers really good points and rewards.  I use my Discover card and accumulated so many points I was eating out free and getting all my clothes for free using my cash back to get gift cards.  If you want to sign up for Discover Card please email me at jonnyg141414@gmail.com and I will send you a link so you will receive $50 free just to sign up.  Its my favorite credit card and getting $50 free just to sign up is wonderful.

After you place the order with your dropshipper it will take a little time for the item to ship.  If you use the right dropshipper the item will ship the same day or next day at the latest.  As soon as you receive a tracking number you should email your customer with that information.  This is were you want to say thank you, provide the tracking number and ask for positive feedback once the item is delivered.  Here is an example of what I would send to my customers:

Thank you for your recent order on Amazon!  Please note that I have shipped this item to you via Fed Ex. The tracking number is XXXXXXX.  Once you receive, do you mind leaving me positive seller feedback on Amazon.com?  Best Regards, Your Name, Company Name

A simple email with the information your customer wants to see will do.

I wanted to share with you the dropshipping company that I used to sell on Amazon.  This is a great company and they ship quickly and handle problems with class.  You will also have your own store so you can also send customers directly to your store.  I love this concept and its very affordable.  Please check out this company and all the products you can sell here: 

Wholesale Products to Sell on Amazon and Ebay

I used this company when I started out and it was a truly great experience.  I made $500 to $2,000 a month working about an hour a day.  They offer a free trial so you aren't risking anything to give them a try.  Just make sure you start listing items on Amazon as soon as you sign up and send your company website to as many people as you can.  

Jonny

Keeping Up to Date on Inventory

When you use a dropshipper you need to be aware they your dropshipper could run out of stock of a given item at any time.  If they post the quantity in stock at a given time that will help you determine how many you should list on Amazon or if you should list on Ebay.  I would always check the out of stock inventory list with my dropshipper twice a day and quickly remove my listings for those products.  Amazon is very strict about refund rates so you don't want to sell items that are out of stock.  You need to stay within a 5% refund rate and you should always save those refunds for people who wish to return items.

Also, before you list anything you should add your return policy within your profile.  Often times dropshippers will charge a restocking fee and they most likely will not refund for the original shipping costs.  Keep this in mind when you list your return policy.  If there is a problem/defect with an item you should always suggest a replacement instead of a refund which will save you money and the refund.  If a customer insists on a refund, don't fight it and just explain what your return policy is for refund.  If there is a defect you should kindly ask your dropshipper to provide a return label if your customer will accept a replacement.

You want to run your business as fair as possible but positive feedback is very important so make sure all your customers are satisfied.   One negative feedback comment can put you out of business.  I'll discuss more about feedback and how to get positive feedback on every sale later.

Jonny

For Dropshippers and Suppliers: 

http://www.salehoo.com/learn-more?aff=legend14

Here's some great information on how to become an Ebay powerseller in 90 days.  I was a powerseller and the benefits are outstanding (save 20% on fees, etc): Click Here!

To open your own store using the free trial:  Start Online Business Today